Microsoft Dynamics CRM is a powerful and highly flexible CRM solution that serves the business needs of today really well. In fact, you can deploy the product in a manner that best suits your business strategy.
Here are the top ways you can use Dynamic CRM to boost your business:
Find out the most profitable clients and programs
Every single lead and opportunity is registered through Dynamics CRM against that customer’s account. It allows looking at other metrics like total deal sizes, products/services sold, close rates, how quickly their deals close, cost of sale and also whatever information you want to find out. Accordingly, now compare these metrics to other customers across your entire CRM to ascertain which ones are causing harm and which ones need to be left alone.
Customers can be retained offering wonderful customer service
As per the research, 68% of your ex-customers probably left owing to perceiving an indifferent attitude from your company, while 14% were dissatisfied and remaining 14& were enticed by a competitor’s services – source. Through CRM it is possible to have great customer relationship and you can also connect your CRM to client-facing tools that boost customer satisfaction by collecting more data in order to enhance the services.
Easy relationship management
Microsoft Dynamics CRM allows you to manage any kind of relationship, for instance you can manage your relationships with any kind of stakeholder.
Get access to client’s information
Now you don’t have to continuously keep an eye on your email inbox for customer details just before the meetings. As you can go for much easier solutions that is to log into Dynamics CRM through your phone, tablet, or internet browser – pull up their account and gather all the required information. It is possible to fetch the information from anywhere you have internet connection.
Offer valuable advice to your clients with real-time data
Do you want to ascertain client’s product performance against other clients? Are you concerned about your clients getting most out of your products and services? Well, then you simply must sit down with your customers, fire up CRM and build a plan for their future that takes in to account their unique history.
Super-powered Targeting for Your Marketing Activities
The data inside your Dynamics CRM can be used to segment your marketing activities. For instance you can send an email to Accounting Professionals using Version 3.5 of your product and live in Los Angeles. At the same time you can call down on leads that haven’t been to your website in over 2 months. These lists stay up-to-date over time and you can see work with queries as well as set up query logic.
Enhance employee productivity
Now instead of managing client relationships, you can allow your employees to focus on high-value activities.
Observe your customer data flow in
The value proposition of CRM is directly based on the data it holds inside and your CRM is considered valuable only as your data is complete. Now it’s a tough task to get all of that data into your CRM manually, thus it is better to not bother with manual processes. Through Dynamics CRM you can automate away almost all of that data syncing.
Make new business through cross-selling activities and leveraging existing relationships
Introhive allows tapping into all of the connections across your firm, showing how they can be used to make more business. It is helping in performing various tasks like if you need to fix a meeting with the CFO at a top prospect, then just Login to CRM and see who in your company maintains best relationship with the concerned person so he can help you get a warm introduction.
Better satisfaction at lower price
When compared to Salesforce, Oracle, Zoho and BPMonline, Microsoft Dynamics CRM offers the highest combination of functionality, direction, satisfaction and cost.
